1. Introduction

KOA VERO is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website.

We comply with the Protection of Personal Information Act (POPIA) and are committed to maintaining the highest standards of data protection.

2. Information We Collect

We collect personal information that you provide to us directly, including:

• Contact details (name, email address, phone number)
• Information submitted through contact forms
• Technical information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, actions taken)

3. Log Files & Analytics

We use log files and Google Analytics to understand how visitors interact with our website, allowing us to improve user experience.

• Pages visited and time spent on site
• Device information (browser, OS, screen size)
• Referral sources and bounce rates

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. Cookies & Web Beacons

We use cookies to store preferences and improve your browsing experience.

• Essential Cookies: Required for website functionality
• Preferences Cookies: Remember your settings
• Analytics Cookies: Help us understand user behavior

You can choose to block or delete cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Third Party Cookies

Our site may use Google's DoubleClick DART cookie to serve ads based on your visits to this and other sites on the Internet.

Third-party advertisers may also place cookies on your device. We do not have access to or control over these cookies.

6. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Improve and update our website
• Respond to your inquiries and requests
• Personalize your experience
• Detect and prevent security issues

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Alteration or damage

All data is stored securely and access is restricted to authorized personnel only.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent at any time

To exercise these rights, please contact us using the information below.

9. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to the website.

We encourage you to review this policy periodically for any updates or changes.

11. Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us:

• Email: service@koavero.co.za
• Phone: +27 10 335 0726
• Address: 44 Nicklaus Street, Pretoria, South Africa, 0056